Frequently Asked Questions

Have a read through this section of our most commonly asked questions. If You still can't find what you are looking for, send us an email and we will do our best to help.

Q. What is different about the new improved formula Renew+ ?

A. We are now using an extremely high-end French marine collagen from Boulogne-sur-mer, Northern France that has been clinically studied to help support and improve the overall appearance of skin. It contains sustainable and traceable marine collagen and elastin peptides, and is formulated in the same ratio as found naturally in skin.

We have also added extra bromelain (pineapple extract) - a natural digestive enzyme for optimal absorption into the body.

We have slightly reduced the amount of stevia (natural sweetener) in alignment with feedback from our customers.

Q. Where is my order?

A. Once we receive your order (providing it is in stock) it will be processed by our distribution team. This process can take up to 24 hours and operates Mon-Fri (Public holidays excluded).

Once your order has been processed and is ready to be sent, you will receive a tracking number via the email address you supplied at the time of making the order. Please see Shipping Info page for estimated shipping times to your area.

** PRE-ORDER INFO ** If you have purchased a product that is on pre-order (This will be clearly marked) this means the item is currently not in stock. Please make sure you are aware of this as refunds can not be processed for reasons outside our refund policy. Once we receive our stock it will be processed by our logistics team and dispatched. Please allow extra time for this when placing a pre-order. Shipping times are an estimate given by our courier provider, and do not include dispatch processing times.
Pre-Order dispatch times are an estimate and not an exact date. ** 

Q. What is the difference between ORA Pure Renew+ and the Hair, Skin and Nail Capsules?

A. ORA Pure Renew+ is our premium product and contains 6000mg of marine collagen peptide plus elastin, as well as 2000mg of Activated Zeolite Mordinite (AZM). Additionally it contains 1000mg of vitamin C, bromelain (pineapple extract), stevia, and has a pleasant pineapple flavour.

ORA Pure HAIR SKIN NAILS capsules contain a lower dose of marine collagen (447.5mg per capsule) but also contain keratin which is specifically for targeting nail and hair strength.

For more detailed information on all of our products, how they differ, and what the benefits are, check out this link from our blog post about this HERE

Q. Can I take the Renew+ and the Hair, Skin Nails Capsules together? 

A. Yes you can! We suggest that you start with a half the normal dose of capsules (ie, two caps instead of four or one instead of two if taking two daily) to make sure that your body is happy with that, then you can up the dose from there. Alternatively, once you have been taking Renew+ for a few weeks, you can take the capsules and Renew+ on alternate days. 

Q. Can I take your supplements if I am pregnant or breastfeeding?

A. Although there is qualitative evidence to suggest that marine collagen supplements can be useful during these times, we cannot guarantee the safety of our supplements for pregnant or breastfeeding women. If you wish to try marine collagen during this time we highly recommend checking with your G.P or lead maternity carer (LMC) first.

Q. Are your products vegan?

A. Our Volcanic Detox is 100% vegan and sourced from volcanic rock mineral.

No collagen product is vegan, as there is no such thing as vegan collagen. All collagen comes from animal by-product; ORA Pure uses only fish skin type 1 collagen peptide with elastin in our Renew+.  As well as being better absorbed by the majority of people, it is also suitable for pescatarians.

You can read more about this here:

Q. Do your products contain gluten or dairy?

A. No, none of our products contain gluten, dairy, nor any binders or fillers.

Q. How long do I need to take Renew+ or the Hair, Skin, Nails Capsules before I start to notice the benefits?

A. Results and time will vary from person to person, however many of our customers report increased energy within several days. Hair and nails should start to become noticeably healthier and stronger within 3-12 weeks of taking our products on a daily basis. Skin should start to show improvement around the same time.

Q. Do your products help with acne

A. Clinical research on marine collagen (oral) supplementation has largely focused on the improvement of skin smoothness, reduction of fine lines and wrinkles, and hydration. There have been statistically significant clinical studies conducted regarding these areas. Causes of acne can vary from person to person and whilst there has been some excellent feedback regarding acne improvement, we caution that there is still more research to be conducted in this area. Collagen supplementation has been found to be helpful for gut health, which can often be the underlying cause of skin issues in some individuals.  

Q. Do you offer refunds?

A. We offer refunds for damaged or faulty goods only. Please see our Refunds and Returns Policy HERE

Q. Is your marine collagen type 1, 2 or 3?

A. We use only type 1 collagen in our Renew+ and Hair, Skin, Nails Capsules for optimal delivery and absorption.

Q. Can I take Renew+ and Volcanic Detox together?

A. Although the consumption of these two supplements together is not harmful, we do not recommend taking both in the same drink. This is due to the texture of the Volcanic Detox powder which contains Activated Zeolite which is also an ingredient in Renew+  and could make your drink too gritty. Some people also find that they can experience constipation if they consume too much Volcanic Detox, especially if water consumption isn't high.

If you require an extra dose of Volcanic Detox we suggest taking half the normal amount at the opposite end of the day to when you would normally consume Renew+

Q. Are your supplements safe for children?

A. There are no known harmful effects for children wanting to take marine collagen or Volcanic Detox, however please check with your G.P or pediatrician as to whether these products are suitable for each individual before purchasing. Some adolescents experience excellent results with our marine collagen with regards to skin problems, mental clarity and sleep improvement.

Q. When is the best time to take ORA Pure supplements?

A. You can take our supplements at any time of the day, with or without food.

When you sleep your body does most of its restoring and repairing, so if you enjoy taking them in the evening, you may find this to be helpful, however, many people prefer to mix it in with a smoothie and take it during the day. The benefits to doing this are that marine collagen is full of protein, so it helps to keep you full for longer. Additionally, because it helps to regulate stress hormones, it can be an excellent supplement to take before you start your day at work or school.

Q. What does ORA mean?

A. We are a New Zealand owned and operated company producing pure products expertly blended right here in New Zealand. The Word ORA is Maori; as a noun it means Health, Vitality, and Life. As a verb it means to be alive, well, safe, cured, recovered, healthy, fit and healed. We felt this perfectly represented our company ethos and what we created in our marine collagen supplements. We also felt it was the right time to rename the products you have come to know and love.